Thank you for choosing to shop at Martify Hub! We want to ensure your complete satisfaction with your purchase. Please read our policies carefully to understand the conditions and procedures for initiating a return.

Free Deliveries and Returns:

• Enjoy free deliveries and free returns on all orders within India.

Unboxing Video Requirement:

• To initiate any return or exchange request, it is mandatory to provide an unboxing video. Without this video, no return or exchange requests will be entertained.

Return Request Period:

• If you wish to make a return, please submit a request within 48 hours of receiving the product. Any requests received after this period may not be accepted.

Damaged Products:

• If you receive a damaged product, please provide an unboxing video showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.

Missing Items:

• Should any items be missing from your order, please share an unboxing video displaying the remaining items. Kindly inform us within 48 hours of delivery, and we will investigate the situation. If confirmed, we will issue a refund for the missing item(s).

Exchange for Wrong Product:

• If you ordered the wrong product and wish to exchange it, please note that you will be responsible for the shipping charges for both the return and replacement items. Contact our customer support team for further instructions on how to proceed with the exchange.

Refund Eligibility:

Refunds will be processed for eligible returns based on the following criteria:

• Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video, we will initiate the refund process.
• Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).

Original Condition and Packaging:

To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.

Return Shipping:

The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect items sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 days.

Delivery Timeline:

Typically, products are delivered within 7 days from the date of order placement, excluding weekends and holidays.

Conditions for Return:

Returns will only be processed if:

1. 1. 1. It is determined that the product was not damaged while in your possession.
      2. The product is not different from what was shipped to you.
      3. The product is returned in its original condition.
      4. An unboxing video is provided.

Product Expectations:

If you feel that the product received does not match what was shown on the site or does not meet your expectations, please notify our customer service within 24 hours of receiving the product. Our Customer Service Team will review your complaint and take appropriate action.

We set these policies to ensure that you are fully aware of our refund and return methods and procedures. If you have any questions, feel free to contact us.

• Call/WhatsApp: +91 7827698538
• Email: contact@martifyhub.com

Thank you for shopping with Martify Hub!